Frequently Asked Questions

GenAI Resume is an AI-powered career platform that helps job seekers create tailored resumes, track their job applications, practice interviews, and discover the best-fit roles for their experience. Our AI analyzes job descriptions and optimizes your resume to highlight relevant skills, increasing your chances of getting noticed by recruiters and passing applicant tracking systems (ATS).

Simply upload your existing resume and paste the job description you're applying for. Our AI analyzes both documents, identifies key requirements and skills from the job posting, and rewrites your resume to better match what employers are looking for — while maintaining accuracy and professionalism.

GenAI Resume supports DOCX, TXT, and PDF formats for uploading your resume. Generated resumes can be downloaded in PDF, DOCX, or TXT format. PDF is great for submitting applications, while DOCX is compatible with most word processors and applicant tracking systems.

Every plan includes the AI Resume Generator, My Resumes (your full resume history with previews and downloads), Job Tracker (a Kanban board to manage your applications from saved to offer), Career Compass (AI analysis of your resume library to surface your best-fit roles, top keywords, and a clear career path), and AI Interview Practice (voice-based mock interviews powered by Amazon Nova Sonic with personalized feedback after each session).

We offer three plans: Free Plan (10 resume credits per month at no cost), Pro Plan (40 resume credits per month for $9.99/month), and Premium Plan (100 resume credits per month for $19.99/month). Each credit allows you to generate one AI-optimized resume. All plans also include AI interview practice sessions and access to the Job Tracker and Career Compass.

Interview practice sessions are included in every plan: Free users get 5 sessions per month, Pro users get 25, and Premium users get 75. Each session is a full voice-based mock interview with an AI interviewer tailored to the role you're applying for, followed by a scored feedback report.

No, resume credits and interview practice sessions do not roll over from month to month. Any unused credits at the end of your billing cycle will expire and cannot be carried forward, refunded, or exchanged. Credits reset at the beginning of each new billing period for paid subscribers, or on the 1st of each month for Free plan users.

Upon cancellation or termination of your account, all unused resume credits will be immediately forfeited. No refunds are provided for unused credits or any remaining portion of your subscription period. We recommend using your credits before canceling.

Payments are billed on a recurring monthly basis. If you choose a subscription plan, payments will continue unless canceled at least 24 hours before the next billing cycle. You are responsible for maintaining accurate billing information in your account settings.

No refunds are provided for unused portions of a subscription period or unused credits. GenAI Resume may, at its sole discretion, review individual cases and consider partial refunds or credits on a case-by-case basis, but is under no obligation to do so.

The number of resumes you can create depends on your plan. Free users get 10 credits per month, Pro users get 40 credits, and Premium users get 100 credits. Each credit allows you to generate one optimized resume tailored to a specific job description.

Yes! After the AI generates your optimized resume, you can download it in PDF, DOCX, or TXT format and make any additional edits using your preferred word processor. We recommend reviewing and personalizing the output to ensure it accurately represents your experience.

The interview practice feature uses real-time voice AI to conduct a mock interview tailored to the job role you select. You speak your answers out loud and the AI responds as an interviewer, asking follow-up questions based on your level and focus area (behavioral, technical, or mixed). At the end of the session you receive a scored feedback report with strengths, areas to improve, and tips for next time.

The Job Tracker is a built-in Kanban board where you can organize all your job applications across stages: Saved, Applied, Screening, Interview, Offer, and Rejected. You can attach resumes you've generated to each job, add notes, and move applications between stages as your search progresses.

Career Compass analyzes all the resumes in your library to surface the roles you're most qualified for, the top keywords recruiters are searching for in your space, your strongest skills, and a clear career path from where you are to where you want to be. It's designed to help you focus your job search on the opportunities where you'll be most competitive.

Yes, we take data security seriously. Your personal information and resume content are processed securely and are not shared publicly or with third parties. If you delete your account or request data removal, we will securely delete your data, except where retention is required by law.

No, GenAI Resume does not guarantee job placement, interviews, or any specific outcome. Our AI helps optimize your resume to better match job requirements, but hiring decisions are made by employers. You are responsible for reviewing and verifying the AI output before using it.

You can manage your subscription from your Profile page. Click on "Manage Subscription" to access the billing portal where you can cancel or modify your plan. Remember to cancel at least 24 hours before your next billing cycle to avoid being charged.

Yes, you can change your plan at any time from your Profile page. When you upgrade, you'll get immediate access to additional credits. When you downgrade, the change will take effect at the start of your next billing cycle.

You can reach us through our Contact page, by email at hello@genairesume.com, or by phone at (213) 985-7300. Our team is here to help with any questions or issues you may have.

Click on "Forgot Password" on the login page and enter your email address. We'll send you a verification code to reset your password. If you continue to have issues, please contact our support team.